Privacy Policy
Last updated: 2026-02-17
Introduction
[LEGAL_NAME] ("TechMatchers", "we", "us") operates the TechMatchers platform, which connects skilled craftsmen and tradespeople with clients. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website and services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection law.
Data Controller
The controller responsible for processing your personal data is:
[LEGAL_NAME]
KvK: [KVK_NUMBER]
[ADDRESS]
Privacy inquiries: [PRIVACY_EMAIL]
Data We Collect
Account data
When you register, we collect your name, email address, phone number, and professional details (such as skills, certifications, and work experience). For organisations, we also collect company name, KvK number, and billing information.
Usage data
We use PostHog (hosted in the EU) to collect anonymised usage analytics, such as pages visited, features used, and general interaction patterns. This data helps us improve the platform. Analytics are only collected with your explicit consent.
Error tracking
We use Sentry to track application errors and performance issues. Sentry may collect technical information such as your browser type, operating system, and error stack traces. Session replay is only enabled with your explicit consent.
Audit logs
We maintain audit logs of significant account actions (such as login events, profile changes, and financial transactions) for security and compliance purposes.
Sessions
We store session data to keep you logged in and to prevent unauthorised access to your account.
Cookies & Analytics
We use the following types of cookies:
Essential cookies
Authentication session cookies are required for the platform to function. These cannot be disabled.
Analytics cookies (optional)
PostHog analytics cookies are only placed after you give explicit consent via our cookie banner. You can change your preference at any time.
Error tracking (optional)
Sentry session replay cookies are only placed with your explicit consent. These help us identify and fix issues you may encounter.
Legal Basis for Processing
Consent
Analytics (PostHog) and session replay (Sentry) — you can withdraw consent at any time.
Contract performance
Processing necessary to provide our services, such as matching craftsmen with clients, managing assignments, and processing payments.
Legitimate interest
Security measures, fraud prevention, audit logging, and platform improvement.
Third-Party Services
We share your data with the following third-party processors:
PostHog
Product analytics, hosted in the EU. Only active with your consent.
Sentry
Error tracking and performance monitoring. Technical data only.
Finqle
Payment processing and invoicing. Finqle processes billing data necessary to facilitate payments between contractors and clients.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of your personal data
- Right to rectification — correct inaccurate or incomplete data
- Right to erasure — request deletion of your personal data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to restriction — limit how we process your data
- Right to object — object to processing based on legitimate interest
- Right to lodge a complaint — you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl
To exercise any of these rights, contact us at [PRIVACY_EMAIL]. We will respond within 30 days.
Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Session data: deleted upon logout or after 30 days of inactivity
- Audit logs: retained for 2 years for security and compliance
- Account data: retained for the duration of your account, and deleted within 90 days of account closure
- Financial records: retained for 7 years as required by Dutch tax law
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), secure session management, role-based access controls, and regular security reviews.
Children's Privacy
TechMatchers is not intended for use by individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at [PRIVACY_EMAIL].
Changes to This Policy
We may update this privacy policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our platform. The "last updated" date at the top of this page indicates when the policy was last revised.
Contact
If you have any questions about this privacy policy or our data practices, please contact us:
Email: [PRIVACY_EMAIL]
Address: [ADDRESS]